Technical Services Manager

About the role

We are seeking an experienced Technical Service Manager to serve as the technical leadership for the subject of Mechanical and Electrical supporting the infrastructure development, commissioning, operation, and continuous improvement of TERA Data Centers' hyperscale campuses in Indonesia. This role provides engineering governance across mission-critical electrical and mechanical infrastructure, ensuring systems are designed, commissioned, operated, maintained, and optimized to achieve the highest standards of availability, reliability, safety, efficiency, and scalability. The Technical Service Manager will act as a key technical authority connecting Engineering, Construction, Commissioning, Operations, customers, and vendors, providing expert guidance on complex technical issues throughout the data center asset lifecycle.

Key Responsibilities

• Provide technical leadership and SME support for electrical and mechanicalvsystems across data center campuses.
• Provide expert guidance on critical electrical infrastructure, including HV/MV/LV systems, transformers, switchgear, generators, UPS, ATS/STS, busways, PDUs, CDUs, protection systems, and power distribution.
• Provide technical expertise for mechanical infrastructure, including chillers, cooling towers, CRAH/CRAC systems, pumps, heat exchangers, water systems, controls, and liquid cooling technologies.
• Review technical designs, specifications, equipment selections, system architecture, and engineering changes to ensure operational reliability and maintainability.
• Provide technical oversight during testing, commissioning, integrated systems testing (IST), energization, and operational handover.
• Lead or support complex troubleshooting, technical investigations, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and Failure Mode and Effects Analysis (FMEA).
• Establish and maintain engineering standards, technical procedures, operational limits, and maintenance strategies for critical infrastructure.
• Review and provide technical governance for MOPs, SOPs, EOPs, change management, and high-risk technical activities.
• Develop asset lifecycle strategies covering equipment condition, reliability ,obsolescence, replacement, upgrades, and capacity expansion.
• Identify technical risks and vulnerabilities that could affect availability, safety, capacity, efficiency, or customer commitments.
• Support energy efficiency, PUE optimization, sustainability, and infrastructure performance improvement initiatives.
• Evaluate emerging technologies relevant to hyperscale and AI infrastructure ,including high-density power systems and liquid cooling solutions.
• Provide technical assessment and recommendations for major equipment failures, recurring incidents, and performance degradation.
• Support vendor technical evaluation, equipment selection, technical tender reviews, and supplier performance assessments.
• Partner with Operations teams to continuously improve equipment reliability, maintenance effectiveness, and operational readiness.
• Support customer technical discussions, audits, technical due diligence, and complex engineering requirements where required.

Technical Leadership Responsibilities

• Act as a trusted Mechanical and Electrical SME for Operations, Engineering, Construction, and Commissioning teams.
• Establish consistent engineering standards and technical best practices across data center campuses.
• Develop technical capability through coaching, knowledge sharing, technical training, and mentoring of engineering teams.
• Challenge technical assumptions and ensure engineering decisions are based on reliability, safety, lifecycle risk, and operational requirements.
• Lead technical reviews for major incidents and ensure lessons learned are translated into sustainable engineering improvements.
• Promote a culture of engineering excellence, technical rigor, ownership, safety, and continuous improvement.
• Maintain strong collaboration with regional and global engineering teams, OEMs, consultants, contractors, and strategic technology partners.

Qualifications

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or another relevant engineering discipline.
• Minimum 10 years of experience in critical facilities, data centers, powerplants, semiconductor facilities, industrial facilities, or other mission-critical infrastructure.
• Strong technical expertise in Mechanical and Electrical systems, with demonstrated experience managing complex critical infrastructure.
• Strong understanding of data center electrical distribution, cooling systems, redundancy, reliability, maintainability, and operational risk.
• Experience across multiple stages of the asset lifecycle, including design review, construction, commissioning, operations, maintenance, and lifecycle management.
• Demonstrated experience in troubleshooting complex technical failures, RCA, FMEA, risk assessment, and corrective action management.
• Strong understanding of MOP, SOP, EOP, change management, LOTO, and critical facility operational practices.
• Experience working with OEMs, engineering consultants, contractors, commissioning agents, and technical vendors.
• Strong analytical, technical problem-solving, communication, and stakeholder management skills.
• Ability to provide technical leadership during critical incidents and make sound decisions under pressure.
• Strong written and verbal communication skills in English and Bahasa Indonesia.
• Experience in hyperscale or large-scale data center environments.
• Deep expertise in either Electrical or Mechanical engineering, combined with strong working knowledge across both disciplines.
• Experience with HV/MV systems, UPS, generators, critical cooling systems, BMS/EPMS, and data center control systems.
• Experience with liquid cooling, high-density computing, or AI-ready datacenter